Michele shares the following poem with her team every so often, as a reminder of how important it is to stay for the full visit time, stopping to chat with clients wherever possible:
Wow! Look at all the calls we have tonight,
10/ 11 back to back, that can`t be right!
We`ll rush them through and cut them down,
As long as they`re done, no-one will frown,
Ten minutes here, five minutes there,
It won`t make a difference because we care,
Hello, let`s have you in bed, goodnight,
An early finish but everything`s done, so that makes it alright.
My carers popped in to see me tonight,
Rushing round, they never asked if I was alright,
A quick spruce up and into my bed,
I can`t remember anything they said,
So here I am laid here for the night,
Waiting for the morning`s bright sunlight,
I wonder if they`ll have time to chat to me?
I suppose it depends if they`re busy, I’ll have to wait and see,
I love to hear all of their tales and,
To feel included, be part of their plans,
But for tonight they`ve been and they`ve gone,
So all I have left is a night that is long.
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